Frequently asked questions
To assist you quickly, we’ve compiled the most frequently asked questions for you – so you can find the right answers right away. Didn’t find your question? Our customer service team is always available. Simply contact us at protect(at)comazo.de.
Yes, we offer sample orders for companies and major customers so that you can see the quality and fit for yourself in advance. Contact our team to arrange a sample order.
Our flame protection hoods and flame-retardant base layers are certified in accordance with international and European standards, including EN ISO 11612 for heat protection, EN ISO 11611 for welding protection and many more. Detailed information on the certification of individual products can be found in the respective product description.
Our protective clothing is made from innovative materials such as aramid, cotton, polyester and other technical fibers. These materials are designed for durability, protection and comfort and meet various safety requirements.
Our size chart will help you to find the right fit for your needs. If you have any questions about the fit or would like individual advice, please contact our customer service team.
Our customer service team is available by e-mail at [email protected] or by telephone on +49 7432 709-168. We look forward to helping you with any questions or concerns you may have.
Yes, we offer a statutory warranty on all products. In case of product defects, please contact our customer service so we can assist you further.
For optimum care, please follow the care instructions on the label. Many of our products are industrially washable, which is particularly important for professional use. Flame-resistant clothing should be washed and dried without fabric softener in order to maintain its protective function.
Yes, the protective functions of our products are designed to remain intact even after frequent washing if they are cleaned according to the care instructions. Special washing procedures may be recommended for some materials.